Barker Stone Privacy Statement 2020 &

Barker Stone Removals Privacy Statement 2020

 

Your privacy is important to us. This privacy statement explains what personal data Barker Stone & Barker Stone Removals collect from you, through our interactions with you and how we use that data.

References to Barker Stone products or systems in this statement mainly include, websites, software, third party agreements.

Please read the specific details in this privacy statement regarding our interactions with you.

 

Personal Data We Collect

Barker Stone & Barker Stone Removal collect data to operate effectively and provide you the best experiences with our company. You provide some of this data directly, such as when you register with us online (or via one of the property portals that we use) or when you speak with us directly.

On some occasions we also obtain data from third parties. We protect data obtained from third parties according to the practices described in this statement, plus any additional restrictions imposed by the source of the data. These third-party sources vary over time, but have included:

  • Mortgage brokers/Solicitors which provide us with potential buyer
  • Social networks when you grant permission to a share your information with us.
  • Partners with which we offer co-branded services such as joint marketing or split sales or other removal companies that we split jobs with in the UK or abroad.
  • Publicly-available sources such as open government databases or other data in the public domain.

You have choices about the data we collect. When you are asked to provide personal data, you may decline. But if you choose not to provide data that is necessary to provide a service, you may not be able to use that service. An example of this would be providing your name and address when registering for a viewing, this is not only so we can contact you but also as a security measure for our vendors should anything occur at a later stage that required your contact details.

The data we collect depends on the context of your interactions with Barker Stone & Barker Stone Removals, and the interactions you make. The data we collect can include the following:

Name and contact data. We collect your first and last name, email address, postal address, phone number, and other similar contact data.

Demographic data. We may need to collect data about you such as your age, gender, country, preferred language and financial income.

Payment data. We collect data necessary to process your payment if you make purchases, such as your payment instrument number (a credit card number),

Budget, Property specifics and preferences. We collect data about your purchasing budget and specific likes, such as the age of property you prefer, location you prefer etc. In addition to those you explicitly provide, your interests and favourites may also be inferred or derived from other data we collect.

Contacts and relationships. We collect data about your contacts and relationships if these are fundamental to your purchase or buying capacity.

Property specific. We will collect data if you are selling or renting a property through us that is specific to the selling or letting of that property. An example of this could be the layout and descriptions of your rooms or specific legal clauses related to your home like an easement or right of way. The data we collect however should always be checked and verified by a legal professional.

Removals specific. We will collect data about the property that is specific to the job in hand. An example of this could be the layout and descriptions of your home to enable us to provide the removal service required.

We also collect information you provide to us and the content of messages you send to us, such as feedback and customer reviews you write, or questions and information you provide us. When you contact us, such as for an update on the marketing of your property or sale, email or phone conversations with a Barker Stone employee may be recorded if deemed required.

 

How We Use Personal Data

Barker Stone uses the data we collect for two basic purposes, described in more detail below: (1) to operate our business (2) to send communications, including promotional communications and referencing searches when and if required.

In carrying out these purposes, we combine data we collect to give you a more seamless, consistent and personalised experience. For example, we use your search criteria and budget requirements to specifically target properties that match and enhance your experience with us. Another example, we may use your desire for gardening work to offer you these services in the future.

 

Communications. We use data we collect to communicate with you and personalise our communications with you. For example, we may contact you by phone or email to inform you when a new property comes to the market or as a vendor when other similar properties like your own have sold or let. Or we may contact you by phone or email to inform you if the gardeners are in your area and offer to spruce up your lawn.

Advertising. Barker Stone & Barker Stone Removals do not use what you say in email, chat, video calls or voice mail, or your documents, photos or other personal files to target ads to you.

Further details regarding our advertising-related uses of data include:

  • Data RetentionWe retain data for no longer than is reasonably deemed necessary or needed and we have no legitimate interest to continue to hold this data.

 

Reasons We Share Personal Data

We share your personal data with your consent or as necessary to complete any transaction or provide any service you have requested or authorised or is contractually reliant

How to Access & Control Your Personal Data

You can be provided with what data we hold on you at any time and will be provided copies of this within 30 days of this request. We do however reserve the right to charge or refuse this request if the request or requests become excessive.

Your Communications Preferences

You can choose whether you wish to receive communications from Barker Stone by email, SMS, physical mail, and telephone. If after opting into this service you subsequently wish to withdraw this authority you can opt out, you can do so by informing us by via email to enquiries@barkerstone.co.uk.

Cookies & Similar Technologies

Www.barkerstone.co.uk & Www.barkerstoneremovals.co.uk doesn’t currently use cookies (small text files placed on your device) and similar technologies to provide our websites and online services and to help collect data.  Should this change you will be issued with the relevant information and opt in conditioning.

  • Social Media. Some of our websites include social media links and we have our own facebook page. Cookies are present on these platforms and you should be aware of the relevant social media providers cookie and security measures.
  • Interest-Based Advertising. Barker Stone advertises on Rightmove and on theMarket.com these providers may use cookies on their platform to collect data about your online activity and identify your interests. You can opt out of receiving interest-based advertising from these providers and you should check the relevant providers cookie and security policies.

How to Control Cookies

Most web browsers automatically accept cookies but provide controls that allow you to block or delete them. For example, in Microsoft Edge, you can block or delete cookies by clicking Settings > Privacy > Cookies. Instructions for blocking or deleting cookies in other browsers may be available in each browser’s privacy or help documentation.

Certain features of Microsoft products depend on cookies. Please be aware that if you choose to block cookies, you may not be able to sign in or use those features, and preferences that are dependent on cookies may be lost. If you choose to delete cookies, settings and preferences controlled by those cookies, including advertising preferences, will be deleted and may need to be recreated.

Security of Personal Data

Barker Stone & Barker Stone Removals are committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access, use or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities.

Where We Store and Process Personal Data

Personal data collected by Barker Stone is stored and protected under the Microsoft  One drive system whose current storage facilities for service providers/major data centre is in the United Kingdom. Typically, the primary storage location is in the customer’s region, often with a backup to a data centre in another region.

Our Retention of Personal Data

Barker Stone & Barker Stone Removals Retain personal data for as long as necessary to provide the products and fulfil the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Because these needs can vary for different data types in the context of different services retention periods can vary significantly.